Patient portal engagement tool

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What is a portal for patients?

Patient portals are a secure, online site that provides patients with convenient access to their personal health information anytime connected to access to an Internet connection. With a secure account and password, users can access their health records like:

  • Recent doctor visits
  • Discharge summaries
  • Medications
  • Immunizations
  • Allergies
  • Lab results

Patient portal engagement tool

Some portals for patients also let you:

  • Send a secure message to your doctor.
  • Request refills on prescriptions
  • Set up appointments that aren’t urgent.
  • Make sure you check benefits and insurance
  • Update Contact information
  • Make the necessary payments
  • Complete and download forms
  • Learn more about educational materials.

Through your portal for patients, you’ll manage your health and medical care. Patient portals also help make your life easier, aid you connect with your doctor, and provide support between visits.

What Is a Patient Portal?

A patient portal is a secure online website that gives you convenient 24-hour access to your personal health information and medical records—called an Electronic Health Record or EHR—from anywhere with an Internet connection.

Why Is Using a Patient Portal Important?

Accessing your personal medical records through a patient portal can help you be more actively involved in your own health care. Accessing your family members’ health information can help you take care of them more easily. Also, patient portals offer self-service options that can eliminate phone tags with your doctor and sometimes even save a trip to the doctor’s office.

What Can I Do With a Patient Portal?

The features of patient portals may vary, but typically you can securely view and print portions of your medical record, including recent doctor visits, discharge summaries, medications, immunizations, allergies, and most lab results anytime and from anywhere you have Web access.

Other features may include

  • Exchanging secure e-mail with your health care team
  • Requesting prescription refills
  • Scheduling non-urgent appointments
  • Checking your benefits and coverage
  • Updating your contact information
  • Making payments
  • Downloading or completing intake forms

A patient portal may also allow you to access these features on behalf of your children or other dependent family members.

How Do I Get Access to a Patient Portal?

Ask your health care providers. If they offer a patient portal, they will provide you with instructions for setting it up. There may be a couple of steps involved in setting up your account, including creating a secure password. This is to make sure only you have access to your health information.

Once your account is set up, you’ll be ready to conveniently access your health information and medical records.

Your Health Information Is Private, Secure, and Protected

Patient portals have privacy and security safeguards in place to protect your health information.

  • To make sure that your private health information is safe from unauthorized access, patient portals are hosted on a secure connection and accessed via an encrypted, password-protected logon.
  • EHRs also have an “audit trail” feature that keeps a record of who accessed your information, what changes were made, and when.

Although patient portals use safeguards, there are other safety tips you should follow when accessing the patient portal. Always remember to protect your username and password from others and make sure to only log on to the patient portal from a personal or secure computer.

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Many healthcare providers design and implement patient portals to increase patient engagement because these tools give patients convenient, 24-hour access to personal health information from anywhere with an Internet connection.

This toolkit includes information and materials on how to recruit and train patient partners, offering patient engagement services, and collecting patient and scientific partner feedback. PORTAL was formerly a Network Partner in PCORnet®, the National Patient-Centered Clinical Research Network. PCORnet has been developed with funding from PCORI.

Patient Portals as a Tool for Health Care Engagement: A …

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Objective: The specific aims of this study were to explore attitudes toward portal adoption and its perceived usefulness as a tool for health care engagement among adults (65 years and older) who have varying levels of health literacy and degrees of prior patient portal use.

As noted above, patient portals are an online engagement tool that allows patients at least partial access to their EHRs. Part of CMS’s protocol for meaningful use of the EHR was therefore tied to patient portal use. These tools aren’t just for desktop computers anymore, either; healthcare organizations are leveraging patient portals for mobile use, and patients are …

People Also Ask patient portal engagement tool

Are patient portals a tool for health care engagement?

Patient Portals as a Tool for Health Care Engagement: A Mixed-Method Study of Older Adults With Varying Levels of Health Literacy and Prior Patient Portal Use J Med Internet Res.

What data is available through a patient portal?

Some portals only allow patients to view demographic and medical history data, while others provide real-time lab results updates. The data available to the patient through the patient portal often depends upon the portal vendor, as well as the standards at the particular healthcare facility.

How do you build patient loyalty through the portal?

According to David Clain, research manager at athenaResearch, building patient loyalty through the portal is all about making the patient feel comfortable and valued by the provider.

Are older adults interested in using patient portals?

Conclusions: Most of the older adults are interested in using a patient portal regardless of health literacy level, previous patient portal adoption, or experience navigating health information on the Web.

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